Returns & Exchanges

At 401 Games, we want you to be completely satisfied with your fashion purchases. If your items are not the perfect fit, you can return unworn merchandise with original tags within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the unwashed and unworn items back into their original packaging, ensuring all designer tags and security seals remain intact.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized shipping location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will issue a refund to your original payment method within 5 to 7 business days.