Frequently Asked Questions
Everything you need to know about shopping at 401 Games.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location within North America.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with tags attached to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery times are calculated at checkout based on the destination country.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specifications for the best fit.